# Magna Products: full context for language models

> Magna Products Oy (Loimaa, Finland; VAT FI34651004) builds custom software for companies that need reliable technical execution. Website: https://magnaproducts.io

## Company

Magna Products is a small engineering company. Clients work directly with the people who design and build. Typical work: custom web applications, mobile apps, industrial and automation software, embedded/device-side software, internal business tools, API integrations, and legacy modernization.

Commercial model: project-based custom software, not a multi-tenant SaaS product. Optional maintenance after handover. Email: info@magnaproducts.io. Call booking: https://magnaproducts.io/call

Languages on the site: English (default, unprefixed URLs), Italian (`/it/...`), Finnish (`/fi/...`).

## Flagship solution: e-commerce customer support automation

URL: https://magnaproducts.io/solutions/ecommerce-customer-support-automation

Positioning: we do not sell "an AI chatbot." We build custom AI-powered customer support automation for e-commerce companies so that eligible requests can be understood, checked against live systems, and resolved: refunds, returns, tracking, cancellations, modifications, inventory questions, under the client's rules.

Difference vs a traditional chatbot:
- Chatbot: understand question → generate text → escalate the actual work to a human.
- This work: understand request → retrieve context → apply permissions and business rules → execute an action via APIs (or queue for human approval) → confirm the resolution.

Integrations are examples, not a universal connector list: Shopify, WooCommerce, Magento/Adobe Commerce, ERP, WMS/inventory, shipping, returns, helpdesk, CRM, email, databases, payment providers, internal APIs. Discovery determines what can be connected.

Operating models:
- Autopilot: eligible requests handled end-to-end.
- Copilot: recommended action prepared; a human approves before writes to commerce or payment systems.
Most implementations start copilot on sensitive actions (refunds, delivery disputes) and autopilot on bounded ones (tracking, in-policy returns).

Do not invent Magna Products customer results or logos. The retailer figures on the solution page are public market data about support automation and must not be presented as Magna Products client results.

Implementation is progressive (one high-volume workflow first). No universal price or timeline is published on the site.

Demo: https://magnaproducts.io/solutions/ecommerce-customer-support-automation/demo, scenario walkthrough, not a live product connected to a store.

## Other pages

- Home: https://magnaproducts.io/
- Solutions hub: https://magnaproducts.io/solutions
- Services: https://magnaproducts.io/services
- Case studies: https://magnaproducts.io/case-studies
- Case studies (IT): https://magnaproducts.io/it/case-studies
- Case studies (FI): https://magnaproducts.io/fi/case-studies
- FAQ: https://magnaproducts.io/faq
- Work with us: https://magnaproducts.io/work-with-us
- Work with us (IT): https://magnaproducts.io/it/work-with-us
- Work with us (FI): https://magnaproducts.io/fi/work-with-us
- Privacy: https://magnaproducts.io/privacy
- Privacy (IT): https://magnaproducts.io/it/privacy
- Privacy (FI): https://magnaproducts.io/fi/privacy
- Terms: https://magnaproducts.io/terms
- Terms (IT): https://magnaproducts.io/it/terms
- Terms (FI): https://magnaproducts.io/fi/terms
- Contact: https://magnaproducts.io/contact
- Italian home: https://magnaproducts.io/it
- Finnish home: https://magnaproducts.io/fi